Write to hello@gamesbylumiko.com about Tom Sawyer: Toddler Games (com.shuslav.tomsawyer), published on Google Play by Shuslav. We read every letter and answer as soon as we can. English, Spanish and Russian are all fine.
Tell us the phone or tablet, the Android version, and what the child was doing when it happened. A photo or a short video of the screen helps more than anything else: it usually shows the fault at once.
One purchase opens all eleven games forever. It belongs to the Google account that paid for it, so on a new phone open the window for adults and press the restore button; the games open again without paying twice.
If the purchase went through and the games stayed closed, write to us before asking Google for a refund. We can usually see what happened and put it right.
The voices speak nine languages. The switch is in the menu, behind the question for adults, so a child cannot change it by accident.
It shows no ads, collects no data and has no way for a child to reach the internet. The details are in the privacy policy.